Further growth planned

blog-6A YEAR of late nights and early mornings wasn’t enough for Pat Morley after seeing the end result of his hard work.

The owner of Ken Morley Smash Repairs hopes to see the business continue to grow.

They are already looking at expanding to the block next door which is for sale.

It took just 12 months from purchasing the block on Houtman Street to moving into the new premises.

During this time Pat was working until 9pm most nights to keep the business and upgrade on track.

He said the work he did over the past year wouldn’t have been possible without the support of his wife Clare.

“I wouldn’t have been able to do what I’ve done in the past 12 months without her support,” Pat said.

“It’s been a giant effort to get here.”

The couple have two kids, four-year-old Harry and twoyear-old Rose.

Most staff at the shop know Pat and Clare’s kids which is a testament to the family feel at the business.

Pat knows all staff by name as has a good relationship with them.

With more growth on the cards Pat is determined to keep this family feel strong in the business.

He hopes to continue to put spray painting and panel beating apprentices on each year.

Currently the store has seven apprentices and is quoting around 50 vehicles a week.

It isn’t just spray painters and panel beaters employed at the store, it takes a lot more than that to keep the business running smoothly.

Detailers, receptionists, estimators (for quotes), and a parts manager round off the team.

A huge focus for the team is customer satisfaction. “We try to make sure customers feel the process is easy and the repairs are of the highest quality,” receptionist

Jacinta Morley said. “They can really get that feeling walking into the reception now.

“It can be stressful when you’re involved in a car accident.

“Our aim is to make that process as easy as possible.”

Adding to this customer service is the 24 hour emergency towing service which is provided to customers.